Keep these important Vancouver phone numbers handy. This directory covers emergency services, police, hospitals, health advice, mental health support, public transportation, utilities and government services in Vancouver and British Columbia.
Call for immediate police, fire or medical assistance when lives or safety are at risk.
911 Official informationReport non-life-threatening incidents and crimes that do not require an immediate emergency response.
604-717-3321 Official informationSubmit anonymous information about crime anywhere in British Columbia.
1-800-222-8477 Official information24-hour FortisBC emergency line for natural gas leaks and other gas emergencies.
1-800-663-9911 Official information24-hour advice for suspected poisoning or exposure to medicines, chemicals and other toxic substances.
1-800-567-8911 Official informationCall or text 988 anywhere in Canada for 24-hour suicide crisis support.
988 Official informationMental health support and information in British Columbia. No area code is required.
310-6789 Official informationConfidential, multilingual support and referrals for victims of crime and family or sexual violence. Available 24 hours a day.
1-800-563-0808 Official informationThese numbers connect you with hospital switchboards and health information services. They are not substitutes for emergency medical response.
24-hour health information and advice. Speak with a health service navigator or registered nurse.
811 Official informationMain hospital information and switchboard for Vancouver General Hospital.
604-875-4111 Official informationMain hospital switchboard and general information.
604-682-2344 Official informationHospital information and services for children and youth.
604-875-2345 Official informationMain hospital information and switchboard at the University of British Columbia.
604-822-7121 Official informationDirect 24-hour contact for the BC Drug and Poison Information Centre.
604-682-5050 Official informationInformation about Metro Vancouver buses, SkyTrain, SeaBus, West Coast Express and transit services.
604-953-3333 Official information24-hour airport customer care, passenger assistance and general airport information.
604-207-7077 Official informationTTY/TDD contact for Vancouver International Airport customer assistance.
604-207-7070 Official informationReservations and customer information for BC Ferries. Check the official website for current contact options.
1-888-223-3779 Official informationReport an electricity outage if it is not already listed on the BC Hydro outage map.
1-800-224-9376 Official information24-hour emergency line for natural gas leaks and gas-related emergencies.
1-800-663-9911 Official information24-hour emergency and power outage contact for FortisBC electricity customers.
1-866-436-7847 Official informationElectricity accounts, billing, service questions and outage reporting.
1-800-224-9376 Official informationContact the City of Vancouver about municipal services, street issues, waste, water and other non-emergency matters.
311 Official informationCall this number if you are outside Vancouver or cannot access the 311 service.
604-873-7000 Official informationConfidential support, information and referrals for people affected by crime and violence.
1-800-563-0808 Official informationGeneral federal government information and assistance with federal programs and services.
1-800-622-6232 Official informationGeneral information about British Columbia government programs and services.
1-800-663-7867 Official informationCall 911 for immediate police, fire or ambulance assistance in Vancouver and throughout British Columbia.
The Vancouver Police Department non-emergency number is 604-717-3321. Use it for incidents that do not require an immediate emergency response.
Call 811 to reach HealthLink BC for health information and advice. For a life-threatening medical emergency, call 911.
Call 1-800-567-8911 or 604-682-5050 for the BC Drug and Poison Information Centre. The service is available 24 hours a day. If someone is unconscious, having difficulty breathing or experiencing another life-threatening emergency, call 911.
Call or text 988 anywhere in Canada for suicide crisis support, available 24 hours a day. If someone is in immediate danger, call 911.
Dial 311 for City of Vancouver services. If you are outside the city or cannot reach 311, call 604-873-7000.
Call 604-953-3333 for TransLink customer information about buses, SkyTrain, SeaBus and other Metro Vancouver transit services.
Call YVR customer care at 604-207-7077. The airport also provides a TTY/TDD number at 604-207-7070.
For a BC Hydro outage that is not listed on its outage map, call 1-800-224-9376 or *HYDRO (*49376) from a mobile phone. For a downed power line, stay well away and call 911.
FortisBC's 24-hour natural gas emergency number is 1-800-663-9911. Move away from the suspected leak and follow the emergency operator's instructions. Call 911 if there is immediate danger.
Yes. Residents, visitors and tourists can call 911 for police, fire or medical emergencies in Vancouver and British Columbia.
911 is the emergency telephone number in Canada. Mobile and landline billing arrangements can vary, so do not assume that every non-emergency or service call is free.
Use these official websites for updated emergency instructions, service information and contact details: